The first step you need to take is to contact us. You will be under no obligation so we will not pressure you and one of our friendly team will simply assess your case and tell you if we think it could be worth pursuing.

We will discuss your potential claim to ascertain if we believe that you have reasonable prospects of success. We are completely transparent with clients and if we feel you have a claim, we will tell you. Equally, if we do not think your claim has prospects of success we will advise you of the same.

Once we have carried out our initial assessment, and confirmed the case has reasonable prospects of success we will need to begin the process of getting your claim underway. The first thing we will do once we have assessed your case is send you our client care letter and a copy of our No Win No Fee Agreement for your peace of mind. This will confirm that there will be no charge for the work carried out in the vast majority of cases should your claim not be successful. If there is something that you do not understand or you would like assistance, we are happy to work through this with you.

We will gather the evidence required to prove your case, by reviewing your paperwork and making requests for any information you are unable to provide. By signing authorities, we will make these requests on your behalf as part of our service. If any expert evidence is required we will make the necessary arrangements on your behalf. 

We will identify the relevant Defendant and make a claim on your behalf, setting out the issues and wherever possible, the financial or compensatory remedies that we seek on your behalf to successfully resolve the matter.  Depending on the response we can advise of the next steps if we remain unsatisfied with the outcome which may involve escalating the claim to the relevant mediator or the Courts depending on the type of claim.

We will provide comprehensive advice on any decision received, including all the options available and the merits and risks of challenging any offers. If your case has been successful, we will request payment from the Defendants or relevant body to finalise the claim and forward this after deducting our agreed fee.