More - RMD Legal

1. TERMS AND CONDITIONS

These Terms and Conditions govern your use of this website. By using this website you agree to be bound by these terms.

The information and material contained within website is provided for information purposes only and does not constitute legal or other professional advice. The information on the Site is not intended to address your particular requirements. Such information is to be used for reference only and does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific decisions. You should take your own advice.

RMD Legal is providing this website on an ‘as is’ basis and makes no representations or warranties of any kind, express or implied, with respect to this site or its contents and disclaims all such representations or warranties about accuracy, completeness, suitability, availability, reliability or timeliness for any purpose of the information and related graphics published on this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liabilities of RMD Legal or its employees or representatives howsoever arising from any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage or property and claims of third parties.

Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as the consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit RMD Legal’s liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

RMD Legal or any of its employees or representatives will NOT be liable for any loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

RMD Legal use anti-virus software and take every step to protect the content of this website, we cannot guarantee that the downloads are free from viruses and advise you to take your own virus precautions.
You agree not to post or transfer to our website, any material which is obscene, misleading, inaccurate, defamatory or in breach of any copyright or intellectual property rights or that will cause any damage to data, software or the performance of any computer system.

This site may contain links to other sites. You should carefully review the privacy policies and practices of other sites, as we cannot control or be responsible for their privacy practices. RMD Legal makes no representations as to the security, quality or property of any website which may be accessed through this website.

PRIVACY POLICY AND DATA PROTECTION

We are fully registered under the Data Protection Act 2018 (the ‘Act’) and ensure we comply with all protection the Act affords to you. Further information on the Act is available from the Information Commissioners website.

In some areas of our website we may ask you to provide information that will enable us to contact you or to supply you with information about our services. The information you provide will be kept confidential and will not be disclosed to third parties without your consent.

Please read our Privacy & Cookies policy for further information.

In relation to the information provided by you on the enquiry form, you agree that we may use such information in accordance with the purposes for which your information has been obtained.

In relation to the recruitment information provided by you in the recruitment section of his site, we will hold that information for recruitment purposes only and we will not pass on that information to any third party without your consent.

If, at any time, you would like to review and/or modify any of the details you have provided to us please contact: info@rmdlegal.co.uk

2. COMPLAINTS POLICY

RMD Legal is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about any invoice, please contact our Managing Partner Rod McKend by telephone on 0191 820 6906 or by email at rod.mckend@rmdlegal.co.uk.

We have a procedure in place which details how we handle complaints a copy of which is available upon request from our Managing Partner.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, by telephone on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk to consider the complaint.

Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint. In addition, you should note that the Legal Ombudsman will not be able to accept your complaint if:

more than six years have elapsed from the date of the alleged act or omission giving rise to your complaint;
more than three years have elapsed since the time that you should have known about your entitlement to make a complaint; or the date of the alleged act or omission giving rise to the complaint was before the 6^th October 2010.

3. PRIVACY AND COOKIES

INFORMATION YOU PROVIDE TO US

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

INFORMATION WE COLLECT ABOUT YOU

The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually. Generally, we may collect information about you in the following manner:

you may provide your personal information to us via live chat, email or other written correspondence, telephone calls, web based forms, or other means;
we use automated technical means to collect information about all website visitors for example by use of cookies and the Facebook Pixel.

WE MAY USE YOUR PERSONAL INFORMATION

to contact your to discuss your enquiry using the contact details provided by you in enquiry form, contact form or by email.
to perform a contract, such as engaging with an individual to provide legal or other services;
for the establishment, exercise or defence of legal claims or proceedings;
to comply with legal and regulatory obligations;
for legitimate business purposes
to help us define groups of audiences to send adverts to, based on factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the services being promoted.

INFORMATION WE MONITOR ABOUT VISITORS

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

COOKIES

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use the Website, you agree to our use of cookies. Cookies are widely used in order to make the Website work, or work more efficiently, as well as to provide information to the owners of the site.

COOKIE NAMES AND PURPOSE

__utma– this cookie is used to monitor the number of times a visitor has been to the site related to the cookie, when they first visited the site, and when they were last on the site. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.

__utmb & __utmc– these two cookies work together to establish how long a visit has taken. b signals when a user enters the site and c signals when a user leaves.

__utmz– captures how a visitor accessed the site including: which search engine was used, what link was clicked on, what keywords were used and geographical location.

Apache– a cookie issued for session tracking. The cookie is used to ensure the correct operation of anti-spam CAPTCHA images on response forms (and other intereactive features of the site).

OTHER COOKIES

In addition to some of the cookies used above for Google Analytics, we also use remarketing through Google Analytics to advertise online.

We, and third-party vendors (including Google), use first-party cookies (the Google Analytics code) and third-party cookies (the DoubleClick cookie) together to inform, optimise and serve our Ads based on our visitors past experience on our website.

Third-party vendors (including Google) may show our Ads on websites across the internet.

MORE INFORMATION

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on highly secure servers that are managed 24/7 and is not transferred outside the European Economic Area (“EEA”).

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

ACCESS TO INFORMATION

EU General Data Protection Regulations 2018 gives you the right to access information held about you. You have a right of access under data protection legislation to the personal data that we hold about you. If you would like to make a request to know about the personal data we on hold you please let us know, preferably in writing stating “data subject access request”.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

4. ACCESSIBILITY POLICY

RMD Legal are committed to making our website accessible to all users, regardless of ability or disability.

This will involve making continual improvements to our site to ensure this objective is achieved. Please read the information below to see how we have already addressed various accessibility issues. We will continue to seek further improvements and implement changes in the future.

USABILITY

We aim to ensure our website is available within a broad range of operating systems, browsers and specialist assistive technologies.

DESIGN AND COLOUR CONTRAST

We have designed our website to create an easy to read environment.

HEADER AND NAVIGATION

We aim to create an easy to use and navigate website through the use of prominent and consistent use if headers and navigation throughout the site. We provide this with the use of a home button at the top of every page and site map option on the footer.

UNDERSTANDABLE

We always aim to communicate in a clear, concise manner and in plain English. However, some articles may require a reasonable level of technical understanding due to the nature of the work we carry out.

EASY TO READ

As well as enlarged text on the main content of each page we have added a text only button for a distraction free reading experience. Some web browsers allow text resizing and distraction free reading. More information about this can be obtained from your web browser’s website or help menu.

We welcome any feedback from users who may experience any difficulty navigating our website or gaining access to content.

Please contact us at info@rmdlegal.co.uk.